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Showing articles from Phone Services tag

International Long Distance Failing

### Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) ### Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international ca…

myphone.thinktel.ca

The new self-care site is [http://myphone.thinktel.ca/][1] Info on [passwords][2] The new *98 [Voice Mail Guide][3] [1]: http://myphone.thinktel.ca/ () [2]: https://support.thinktel.ca/kb/article/271-_98_and_Self-Care_passwords. () [3]: http://www.thinktel.ca/guides/voicemail.htm ()

Setting up your "Outside Business hours" schedule.

**In order to set up your business hours please follow the below steps** 1. Dial _98 from your ThinkTel phone (Or from another phone call your number and when you greeting is being played press the _key) 2. Enter your password 3. Press 3 (work with your greetings) 4. Press 6 (Work with your out of hours greet…

Collect calls

Collect calling is supported but needs to be enabled by your Account Manager or our Customer Care department. Please contact your sales team for further details. Or contact our customer care team via email at info@thinktel.ca or they can be reached by phone at 8669284465 Option 2.

Iowa, Minnesota and South Dakota Calling Restriction

# We would like to, first of all, thank you for using our services. With regards to call termination issues to Iowa and Minnesota as you have reported, we apologize for the inconvenience as this problem relates to call restrictions to these destinations. Unfortunately, the situation that led to the restrictions is bey…

How to check your Voicemail

There are potentially 4 ways that you can check your voicemail. They are as follows: 1. Your phone. If your phone number is associated with the phone or ATA that you'll be using to check your voicemail, by dialling 98 you'll be able to access your voicemail and proceed to enter your password. The new 98 Voice Mail …

Setting up a Busy or Out of office messages

There are two ways to do this via phone or via Self-Care portal. VIA Phone 1. Dial _98 from your phone (Or from another phone call your number and when you greeting is being played press the _key) 2. Enter your password 3. Press 3 to update your Greeting Messages 4. Press 5 to set your busy greeting or …

*98 Voicemail Guide(myphone.thinktel.ca)

Our new Voice Mail layout has changed. You can view it on-line at [www.thinktel.ca/guides/voicemail.htm][1] [1]: http://www.thinktel.ca/guides/voicemail.htm ()

Forwarding services for Hosted lines

Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to your…

N11 Services

ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So dep…

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