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Showing articles from SureCall tag

How to use Surecall to apply an Unavailable Call Forward for DIDs

SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted PBX)…

Forwarding a DID with number translations

We are unable to apply any call forwarding (unconditional, busy, or delayed) on a DID, only on the pilot (SIP Trunk) number, but this will forward all of the DID's on the SIP Trunk. **Any DID forwarding should be completed on the PBX**, but sometimes our customers are unable to update themselves. Below are a few opt…

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