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Showing articles from uControl FAQs tag

Updating Number Labels

To update labels through ucontrol.thinktel.ca you have to... 1. Open uControl 2. Click on the blue "Services" Tab, then click "Numbers" 3. Click on the blue Labels drop-down button --> Download Labels This will download a .csv file 4. Open the excel file 5. Fill in the label field(Column B) and/or the Ad…

Confirm Service for hosted(HPBX) lines.

# When trying to confirm Service for hosted lines through [ucontrol.thinktel.ca][1] you have to... 1. Open uControl 2. Click on the blue "Services" Tab, then click "Numbers by Type". 3. Enter the number in the appropriate search field (the type of line) or scroll down. 4. Click on "service check" beside the n…

Confirm Hosted PBX Password

### When trying to confirm your hosted PBX(HPBX) password through [ucontrol.thinktel.ca][1] you have to... 1. Open uControl 2. Click on the blue "Services" Button, then click "Numbers by type" 3. Besides the Individual Line in question click the "details" button 4. In the Individual Line Information section l…

Ordering a Residential or Business Line.

### **When trying to order a residential or Business line through [ucontrol.thinktel.ca][1] you have to...** 1. Log into uControl. 2. Click on the blue "Orders" Tab then click on "Order a Service" 3. Select the type of service. If you don't have the right plan, please contact your sales rep. 4. Select the …

Two digit Provincial or State codes.

**Canada** "AB" Alberta "BC" British Columbia "MB" Manitoba "NB">New Brunswick "NL">Newfoundland and Labrador "NT">Northwest Territories "NS">Nova Scotia "NU">Nunavut "ON">Ontario "PE">Prince Edward Island "QC">Quebec "SK">Saskatchewan "YT">Yukon Territory **United States** "AL">Alabama "AK">Alaska …

Delete a Number (Cancel Service)

**When trying to delete a number through [ucontrol.thinktel.ca][1] you have to...** 1. Open uControl 2. Click on the blue "Orders" Tab then click on "Cancel a Service" 3. Enter the number you wish to cancel in the "Search" field or scroll to the number 4. Click on "Cancel Service" beside the number you wish t…

Provisioning a Device

### **When trying to add a line (Number) to a device (MAC) through [ucontrol.thinktel.ca][1] you have to...** 1. Open uControl 2. Click on the blue "Management" Tab then click on "Provisioning device" 3. Enter the MAC into the search box or scroll down till you locate the desired MAC 4. Click on the "edit" bu…

Changing Channel Commit and/or Burst

**When trying to change your channel commit through **[**ucontrol.thinktel.ca**][1]** you have to...** 1. Open uControl 2. Click on "Services" Tab then click "SIP Trunks". 3. Click on the blue sip trunk that you are wanting to edit. 4. Beside the SIP Trunk in question click the "details" button **To change the co…

911 Non Municipal Locations

In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cannot pr…

Move DID(s) from one trunk to another

### **When trying to move DID(s) from one trunk to another through [ucontrol.thinktel.ca][1] you have to...** 1. Open uControl 2. Click on the blue "Services" Tab, then click "Numbers By Type". 3. Scroll down to the DID section 4. Enter the DID in the search field or scroll down to the DID in question. (If yo…

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