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Showing articles from HPBX tag

Confirm Service for hosted(HPBX) lines.

# When trying to confirm Service for hosted lines through [ucontrol.thinktel.ca][1] you have to... 1. Open uControl 2. Click on the blue "Services" Tab, then click "Numbers by Type". 3. Enter the number in the appropriate search field (the type of line) or scroll down. 4. Click on "service check" beside the n…

Confirm Hosted PBX Password

### When trying to confirm your hosted PBX(HPBX) password through [ucontrol.thinktel.ca][1] you have to... 1. Open uControl 2. Click on the blue "Services" Button, then click "Numbers by type" 3. Besides the Individual Line in question click the "details" button 4. In the Individual Line Information section l…

International Long Distance Failing

### Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) ### Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international ca…

Ordering a Residential or Business Line.

### **When trying to order a residential or Business line through [ucontrol.thinktel.ca][1] you have to...** 1. Log into uControl. 2. Click on the blue "Orders" Tab then click on "Order a Service" 3. Select the type of service. If you don't have the right plan, please contact your sales rep. 4. Select the …

Provisioning a Device

### **When trying to add a line (Number) to a device (MAC) through [ucontrol.thinktel.ca][1] you have to...** 1. Open uControl 2. Click on the blue "Management" Tab then click on "Provisioning device" 3. Enter the MAC into the search box or scroll down till you locate the desired MAC 4. Click on the "edit" bu…

Call Barring

We can add call barring to the following types of calls. If you want to restrict calling on your lines [Mandatory Account Codes][1] might be the better option • International-International, InterLATA International, and International toll free calls • National and mobile-IntraLATA, InterLATA national, …

Forwarding services for Hosted lines

Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to your…

N11 Services

ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So dep…

Changing Hosted PBX Features

### When trying to change hosted PBX features through [ucontrol.thinktel.ca][1] you have to... 1. Open uControl 2. Click on the blue "Services" Tab, then click "Numbers By Type". 3. Enter the number in the search field or locate it in the list of all your numbers. 4. Click the "Edit" button 5. Change the de…

Blocked International Destinations

As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimbabwe (371) Latvia…

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