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Home > ThinkTel Support > Troubleshooting > Dropped Calls > Call are Dropping but only sometimes
Call are Dropping but only sometimes
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This may indicate that the phone is not reregistering on its set interval with the Thinktel switch (3600s). The switch will assume that the device is no longer present and will drop any calls that may be in progress.

  • Verify the latest firmware is being run on the phone/adapter.
  • If you are running your phone behind a NAT firewall that is SIP-aware, packet mangling may be occurring.
  • If you have other IP handsets or ATAs, check if they are also configured with the same phone number. This could create registration conflicts and sudden call drops while the other devices register's on the same number.
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